Ordering Instructions

CHOOSING YOUR DROP

We custom fit each of our fixtures to have a “total drop" of your choice - This is the distance from the ceiling to the lowest point on the fixture; In other words, how low you want your fixture to hang. To find your drop, measure from the ceiling to the point where you want the lowest part of the fixture to be.

In a home with 8' ceilings, we recommend a 24" drop for a sputnik over a dining table.

Each product page lists the drop options for that particular fixture, but longer custom drops are available at an additional fee – Contact us for a quote!

 

All sputniks and globe kits include a swivel canopy which allows for a sloped ceiling of 15 degrees or less. For ceilings with a very sloped ceiling, we provide a canopy with two loops and one link of chain.

SHIPPING

We ship our lighting via FedEx ground, a service that takes 2 – 5 business days. Most orders are shipped within 24 hours. Expedited shipping is also available! Feel free to contact us for a quote.

Because many of our fixtures require oversized boxes, there are flat-rate shipping charges for each item based on it’s size and weight.

Some of our fixtures ship partially assembled due to their large size. All wiring and electrical components are completed, but some assembly is required; Simply attach the arms to the center ball using the provided screws.

 

RETURN POLICY

We accept returns and exchanges. Unless the product is defective, the customer is responsible for return shipping. If there’s a problem with your product, let us know and we’ll send a replacement to you right away! Shipping costs are non-refundable. Custom orders are non-returnable.