Refund policy

Returns:
We accepts returns for most fixtures within 30 days of purchase. Returns of non-custom items will receive a full refund; Some custom items may incur a small re-stocking fee.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The customer is responsible for paying return shipping, and original shipping costs will not be refunded.

To return your product, you should mail your product to: 11010 Magnolia Blvd North Hollywood California US 91601.

There are certain situations where only partial refunds are granted:
-Any item not in its original condition, arrives damaged or is missing parts
-Any item that is returned more than 30 days after delivery

-Custom made-to-order fixtures and special order items

-Certain sale items that aren't eligible for returns/exchanges

Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and that your original payment method has been refunded.

Unfortunately, some sale items cannot be refunded; this is indicated on the product page of items that aren't eligible for returns/refunds/exchanges.

Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@practicalprops.com and send your item to: 5428 Cleon Avenue, North Hollywood, CA 91601.

To return your product, you should mail your product to: 5428 Cleon Avenue, North Hollywood, CA 91601.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.